The phone was 100% original and unused. I checked it thoroughly and satisfied my doubts. On top of that, Priceoye's support team is also very helpful as they were keeping a track of my order and coordinating with me before I could start wondering about it. I got it sooner than I expected and it's been pleasure ordering through these guys. I'm definitely gonna order more items from them - in fact, that's why I'm here now. I'm looking for branded headphones. Highly recommended. I hope their service never changes like every other business in our country.